FREE SHIPPING WORLDWIDE FOR ALL ORDERS OVER $99
* Gift card purchases do not count towards the order total for free shipping as the gift card amount applies to order total when being redeemed
Currently we offer flat rate shipping costs to all of New Zealand for orders under $99:
If your after your order sooner we can arrange for express shipping for an additional $6.99. Simply select the express shipping option at the checkout and receive your order overnight - 2 business days. Please note if you live in rural New Zealand this time frame is not guaranteed.
Orders are shipped from Hamilton, New Zealand via NZ Post, however depending on stock levels they may be shipped from Australia.
We offer FREE international shipping for orders over $120
*Note: International Shipping does not include any local customs clearance fees, duties or taxes payable that your government may impose on imports.
We have warehouses is located in Sydney and New Zealand. Shipping times vary depending on your address, but rough estimates are:
Customers can exchange or return any full priced product purchased from BlockBlueLight within 30 days of your order delivery.
To start the returns process visit https://www.blockbluelight.co.nz/a/returns
let us know the issue and whether you would like to return or exchange your BlockBlueLight product.
BlockBlueLight is not responsible for any lost or damaged packages during transit. We will to the best of our ability attempt to resolve any issues that may arise during transit, but can unfortunately make no guarantees. All shipping will be tracked and a tracking number provided at time of shipment. This tracking number can be used by you to locate any parcels with your national carrier.
If your order is not able to be delivered due to incorrect address information provided on your order resulting in NZ Post returning your order to BlockBlueLight will result in a return shipping cost of $10.99 being deducted from any refund given, or this will be payable before we resend the order to correct address.
If your product is faulty we will exchange the product at no cost to you. We will also cover shipping costs.
Once you have placed your order it is final and will be shipped as is. If you wish to cancel or change the order we will make our best efforts to do so, but we can not guarantee this as we are very efficient with processing and shipping orders.