FREE SHIPPING WORLDWIDE FOR ALL ORDERS OVER $99
* Gift card purchases do not count towards the order total for free shipping as the gift card amount applies to order total when being redeemed
Currently we offer flat rate shipping costs to all of New Zealand for orders under $99:
If your after your order sooner we can arrange for express shipping for an additional $6.99. Simply select the express shipping option at the checkout and receive your order overnight - 2 business days. Please note these shipping time frames is a estimate only not guaranteed.
Orders are shipped from Hamilton, New Zealand via NZ Post, however depending on stock levels they may be shipped from Australia.
We offer FREE international shipping for orders over $120
*Note: Any taxes or duties imposed by individual countries outside of New Zealand is not included in the sale price. When an order is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These fees are not included in our prices and we are unable to calculate import fees added to your shipment. If applicable, these charges are the responsibility of the recipient and will typically be due once the shipped goods arrive at the country of destination prior to delivery. For further information, we recommend contacting your local customs office.
We are doing our best to ship your order to you as quickly as possible during these current Covid-19 restrictions and your order will be dispatched within 1-2 working days of your order being placed.
We have warehouses is located in Sydney and New Zealand. Shipping times vary depending on your address, but rough estimates are:
Please note, in the current Covid-19 restrictions there may be some delays to these delivery times.
Please note all shipping times stated above are not guaranteed shipping times and are an estimate only, as shipping times may vary depending on weather conditions and peak times of the year.
Full priced items purchased from BlockBlueLight can be returned for an exchange or refund within 30 days of your order delivery.
Any items purchased at reduced prices during sale periods where a sitewide discount code of greater than 15% is used, this is inclusive of major sales such as Black Friday and holiday sales, can be returned for an exchange or store credit only. All Sleep masks and ear plugs are not eligible to be refunded or exchanged.
To start the returns / exchange process visit: https://www.blockbluelight.co.nz/a/returns
BlockBlueLight is not responsible for any lost or damaged packages during transit. We will to the best of our ability attempt to resolve any issues that may arise during transit, but can unfortunately make no guarantees. All shipping will be tracked and a tracking number provided at time of shipment. This tracking number can be used by you to locate any parcels with your national carrier.
If your order is not able to be delivered due to incorrect address information provided on your order resulting in NZ Post returning your order to BlockBlueLight will result in a return shipping cost of $10.99 being deducted from any refund given, or this will be payable before we resend the order to correct address.
If your product is faulty we will exchange the product at no cost to you. We will also cover shipping costs.
Once you have placed your order it is final and will be shipped as is.